Privacy Policy

Who We Are

Removal Services London ("we", "us", "our") is a professional removal and moving company operating throughout Greater London and the Home Counties. We are registered in the United Kingdom.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services. Please read it carefully. If you disagree with the terms, please discontinue use of the site.

Information We Collect

Information You Provide Directly

We may collect the following personal information when you contact us, request a quote or use our services:

• Contact details — name, email address, phone number
• Address information — collection and delivery addresses for your move
• Service details — dates, times, property type, inventory details
• Payment information — processed securely via our payment provider; we do not store full card numbers
• Communications — messages you send us via WhatsApp, email or our contact form

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages viewed, time spent on pages, referral source
• Device identifiers and screen resolution
• Cookie and session data (see Section 5)

Information from Third Parties

We may receive information about you from third-party review platforms (such as Bark.com, Google Reviews, or Trustpilot) or social media platforms if you interact with our profiles.

How We Use Your Data

We use the information we collect for the following purposes:

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases when processing your personal data:

• Contract performance — to fulfil our removal services contract with you
• Legitimate interests — to improve our website, prevent fraud, and respond to enquiries
• Consent — for marketing communications and non-essential cookies (you may withdraw consent at any time)
• Legal obligation — where required by law (e.g. tax records, insurance)

Cookies Policy

Cookies are small text files placed on your device when you visit our website. We use the following categories of cookies:

You can manage your cookie preferences at any time using the cookie banner on our site. You can also control cookies through your browser settings, though this may affect site functionality.

Sharing Your Data

We do not sell, trade or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our business (e.g. WhatsApp for communications, email platforms, payment processors), bound by strict confidentiality agreements
• Insurance & liability claims — where required by our insurers in the event of a claim
• Legal requirements — if required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition or sale of our business assets, your data may be transferred to the new entity
• Review platforms — if you leave a review on Bark.com, Google or similar, those platforms operate under their own privacy policies

All third parties we work with are required to respect the security of your data and treat it in accordance with UK GDPR.

Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy:

After these periods, your data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — request a copy of the personal data we hold about you (Subject Access Request)
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data ("right to be forgotten"), subject to legal retention requirements
• Right to restriction — request that we limit processing of your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing at any time
• Rights related to automated decision-making — we do not use automated profiling or decision-making that significantly affects you

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days. There is no charge for most requests.

Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These include:

• HTTPS/SSL encryption for all data transmitted via our website
• Restricted access to personal data — only staff who need it can access it
• Secure payment processing via PCI-DSS compliant providers
• Regular security reviews and staff training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. For significant changes, we may notify you directly via email or a notice on our website.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us: